If you need anything done by the Cape Town Municipality then why not give their ticket driven service centre a try? It worked for me - no phone calls, no standing in queues, no waiting call centre queues.. no queues at all - just one email and the problem was sorted.
Actually, 2 emails: 1 for the request, and another, a reply to say thanks to them for such awesome service!
We had problems with street lights and 2 days after the said email, the lights were working again!
Give it a try: send an email to Contact.Us@capetown.gov.za with exact details of the problem and they will reply with a reference number and a couple of days later problem solved.
Their web page is here if you need more info: http://www.capetown.gov.za
Good luck
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